:root{
  --azul:#15317a; --azul-esc:#0e2258; --azul-claro:#2e57b5;
  --ouro:#f0b429; --ouro-esc:#b9820a; --vermelho:#c8102e;
  --bg:#eef1f7; --card:#ffffff; --tx:#1b2233; --mut:#5b6678; --linha:#e0e5ef;
  --ok:#1a7f4b; --alerta:#b26a00; --radius:12px;
  --sombra:0 1px 3px rgba(20,40,90,.08), 0 6px 20px rgba(20,40,90,.06);
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--tx);
  font-family:system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;line-height:1.55}
a{color:var(--azul)}
.topbar{background:linear-gradient(180deg,var(--azul),var(--azul-esc));color:#fff;
  display:flex;align-items:center;gap:14px;padding:12px 22px;box-shadow:var(--sombra);
  border-bottom:3px solid var(--ouro)}
.topbar img{height:46px;width:auto;filter:drop-shadow(0 1px 2px rgba(0,0,0,.3))}
.topbar .org{display:flex;flex-direction:column;line-height:1.15}
.topbar .org b{font-size:15px;letter-spacing:.3px}
.topbar .org small{font-size:12px;color:#c9d6f5}
.topbar .sp{flex:1}
.topbar nav{display:flex;gap:6px;flex-wrap:wrap}
.topbar nav a{color:#dbe4fb;text-decoration:none;font-size:14px;padding:7px 12px;border-radius:9px}
.topbar nav a:hover,.topbar nav a.ativo{background:rgba(255,255,255,.14);color:#fff}
.wrap{max-width:1060px;margin:0 auto;padding:24px 20px}
.hero{display:flex;align-items:center;gap:22px;flex-wrap:wrap;margin-bottom:8px}
.hero img{height:128px}
.hero h1{font-size:26px;margin:0 0 6px}
.hero p{color:var(--mut);margin:0;max-width:560px}
.card{background:var(--card);border:1px solid var(--linha);border-radius:var(--radius);
  box-shadow:var(--sombra);padding:22px;margin-bottom:18px}
h2{font-size:19px;margin:0 0 4px}
.sub{color:var(--mut);font-size:14px;margin:0 0 18px}
label{display:block;font-size:13px;color:var(--mut);margin:12px 0 6px;font-weight:500}
.req:after{content:" *";color:var(--vermelho)}
input,select,textarea{width:100%;padding:11px 13px;border:1px solid #c7d0e2;border-radius:10px;
  background:#fbfcff;color:var(--tx);font-size:15px;font-family:inherit}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--azul-claro);
  box-shadow:0 0 0 3px rgba(46,87,181,.15)}
textarea{min-height:140px;resize:vertical}
.grid{display:grid;gap:14px}
.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:1fr 1fr 1fr}.g4{grid-template-columns:repeat(4,1fr)}
@media(max-width:720px){.g2,.g3,.g4{grid-template-columns:1fr}}
.tipos{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:6px}
@media(max-width:600px){.tipos{grid-template-columns:1fr 1fr}}
.tipo{border:1.5px solid #c7d0e2;border-radius:11px;padding:14px 10px;text-align:center;cursor:pointer;background:#fbfcff}
.tipo:hover{border-color:var(--azul-claro)}
.tipo.on{border-color:var(--azul);background:#eaf0ff;box-shadow:0 0 0 2px rgba(21,49,122,.12)}
.tipo .ic{font-size:22px}.tipo b{display:block;font-size:14px;margin-top:4px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;cursor:pointer;
  background:var(--azul);color:#fff;font-weight:600;font-size:15px;padding:13px 20px;border-radius:11px}
.btn:hover{background:var(--azul-esc)}.btn:disabled{opacity:.6;cursor:default}
.btn.ouro{background:var(--ouro);color:#4a3400}.btn.ouro:hover{background:#d89e1f}
.btn.ghost{background:transparent;color:var(--azul);border:1px solid #c7d0e2}
.btn.sm{padding:7px 12px;font-size:13px;border-radius:9px}
.hint{font-size:12px;color:var(--mut);margin-top:6px}
.erro{color:#b42318;font-size:13px;margin-top:10px;min-height:18px}
.chkline{display:flex;align-items:flex-start;gap:9px;margin:14px 0}
.chkline input{width:auto;margin-top:3px}
.chkline span{font-size:13px;color:var(--mut)}
.dropzone{border:1.5px dashed #b9c4db;border-radius:11px;padding:18px;text-align:center;color:var(--mut);
  background:#fafbff;cursor:pointer}
.dropzone:hover{border-color:var(--azul-claro);color:var(--azul)}
.filelist{list-style:none;padding:0;margin:10px 0 0}
.filelist li{display:flex;align-items:center;gap:8px;font-size:13px;padding:6px 0;border-bottom:1px solid var(--linha)}
.filelist li .x{margin-left:auto;color:#b42318;cursor:pointer;border:0;background:none;font-size:15px}
/* protocolo sucesso */
.ok-box{text-align:center;padding:10px}
.ok-box .proto{font-size:30px;font-weight:700;color:var(--azul);letter-spacing:1px;margin:10px 0;
  background:#eaf0ff;border:1px dashed var(--azul-claro);border-radius:12px;padding:14px}
/* métricas */
.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
@media(max-width:720px){.metrics{grid-template-columns:1fr 1fr}}
.metric{background:var(--card);border:1px solid var(--linha);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--sombra)}
.metric .n{font-size:30px;font-weight:700;color:var(--azul)}
.metric .l{font-size:13px;color:var(--mut)}
.metric.g .n{color:var(--ok)} .metric.r .n{color:var(--vermelho)} .metric.a .n{color:var(--alerta)}
/* tabela / lista */
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:10px 10px;border-bottom:1px solid var(--linha);vertical-align:top}
th{color:var(--mut);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.4px}
tr:hover td{background:#f7f9ff}
.badge{display:inline-block;font-size:11px;font-weight:600;padding:3px 9px;border-radius:20px;white-space:nowrap}
.b-denuncia{background:#fde8e8;color:#9b1c1c}.b-reclamacao{background:#fef3e2;color:#9a5b00}
.b-elogio{background:#e6f6ec;color:#146c3a}.b-sugestao{background:#e8effd;color:#1b347f}
.st{display:inline-block;font-size:11px;font-weight:600;padding:3px 9px;border-radius:20px;background:#eef1f7;color:#45506a}
.st.recebida{background:#e8effd;color:#1b347f}.st.em_analise{background:#fef3e2;color:#9a5b00}
.st.encaminhada{background:#f3e8fd;color:#6b21a8}.st.respondida{background:#e6f6ec;color:#146c3a}
.st.arquivada{background:#eceef3;color:#5b6678}
.rodape{text-align:center;color:var(--mut);font-size:12px;padding:26px}
.selo{display:flex;align-items:center;gap:8px;color:var(--mut);font-size:12px}
.login-wrap{max-width:400px;margin:6vh auto}
.login-wrap img{height:92px;display:block;margin:0 auto 10px}
.pill-org{font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;background:rgba(255,255,255,.15);color:#fff}
.empty{color:var(--mut);text-align:center;padding:40px}
.filtros{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.filtros input,.filtros select{width:auto;min-width:150px}
.det dt{font-size:12px;color:var(--mut);text-transform:uppercase;letter-spacing:.3px;margin-top:10px}
.det dd{margin:2px 0 0;font-size:14px}
dialog{border:0;border-radius:14px;box-shadow:0 20px 60px rgba(10,20,50,.35);padding:0;max-width:640px;width:92vw}
dialog::backdrop{background:rgba(10,20,50,.5)}
.modal-head{display:flex;align-items:center;gap:10px;padding:16px 20px;border-bottom:1px solid var(--linha)}
.modal-body{padding:18px 20px;max-height:70vh;overflow:auto}